I Have an Outlier

Occasionally, a laboratory might have an outlier on the preliminary report.   Mistakes can happen.  Our process is designed to allow you enough time to make corrections necessary for resubmittal of data.  If this should happen, contact us immediately so that we can provide another data entry sheet.  We encourage you to do a formal corrective action to show your assessor at your next assessment.

Remember!  Having an outlier is not a nonconformance.  Not reacting to the outlier is the nonconformance!

So do the investigation and correction.  Then copy it to your PTI portal.  Your assessor will be able to review the correction and the final report in one spot.

Here are some things you may want to review should you have an outlier.

1. Were measurement instructions carefully followed?

• The measurement instructions may differ slightly from your usual practice.

2. Did we enter data as illustrated in the instructions?

• The calculations built into the forms depend on accurate entry,

3. Were there transposition of numbers on the data entry sheet?

• It’s a good idea to check all entries before submission.

4. Was the data entered for the correct test area?

• • There are multiple test items or test points in each kit.

5. Was the measurement uncertainty entered on the data sheet correct?

• • Check the uncertainty is for the instrument used to perform the tests.

6. Were measurements taken at the instructed test points.

• • If you’re too close to the lead thread or bottom or top of a ring gage.

7. Were leads or connections in good condition?

• • Check to make sure your electrical contacts are in good condition.

8. Were test instruments exercised as required?

• • Some instruments need to be exercised before taking readings.
  • Review torque measuring and pressure testing methods.